Clear expectations,
both ways.

Payment is due on the day of service unless otherwise agreed upon in writing.

Checks must be made payable to: R&W Home Services LLC.

• Processing fees: card and electronic processing fees may apply to invoices. Fees are waived for cash, check, and Venmo payments.
• Late fee: invoices not paid within 3 days of service incur a $30 late fee. Additional late fees may apply to overdue balances.
• Outstanding balances: we reserve the right to pause future services until balances are paid in full.

We understand schedules can change and unexpected situations happen. We kindly ask for as much notice as possible regarding cancellations or rescheduling.

Your satisfaction is important to us.

Any concerns regarding your cleaning service must be reported within 24 hours of the appointment. After reviewing the concern, we may:

• Return to address the issue at no additional cost, or
• Provide a reasonable partial discount when appropriate.

Due to the nature of cleaning services, concerns reported after 24 hours may not qualify for corrective action.

If Poppin' Bubbles Cleaning fails to show up for a scheduled appointment without communication or prior notice, we will provide a complimentary future cleaning service as a courtesy.

Clients are responsible for supplying:

• Trash bags
• Toilet brushes

For sanitary and cross-contamination purposes, we prefer to use the client's toilet brush within the home whenever possible.

Our team arrives with the majority of professional cleaning supplies and equipment needed to complete the service unless otherwise discussed.

While we strive to arrive on time for every appointment, cleaning appointments may occasionally run earlier or later depending on:

• Home condition
• Add-on services
• Traffic and weather
• Previous appointment timing

We appreciate flexibility and communication regarding scheduling windows.

For the safety of our staff, we reserve the right to refuse or discontinue service if:

• Conditions are unsafe or unsanitary beyond normal cleaning scope
• Aggressive animals are unsecured
• Utilities are unavailable
• Hazardous materials or biohazards are present

Additional charges may apply for:

• Excessive buildup
• Heavy soil levels
• Pet waste
• Smoke residue
• Excess clutter
• Conditions not disclosed at booking

We are proud of our hardworking team and ask that all communication remain respectful and professional. Harassment, discrimination, threats, inappropriate behavior, or verbal abuse toward staff will result in immediate termination of services.

Tips are never required, but always appreciated. 100% of tips go directly to the cleaner(s) performing your service.

Recurring clients help us maintain efficient scheduling and reserved time slots.

Repeated cancellations, nonpayment, excessive rescheduling, or repeated lockouts may result in removal from our recurring schedule.

While rare, accidents can happen. Any damage concerns must be reported within 24 hours of service.

Poppin' Bubbles Cleaning is not responsible for:

• Pre-existing damage
• Normal wear and tear
• Improperly secured items
• Artwork, collectibles, or fragile items not disclosed beforehand

If breakage or damage occurs, clients agree to allow Poppin' Bubbles Cleaning the opportunity to review and resolve the concern appropriately before arranging outside repairs or replacements.

For health and safety reasons, we do not clean:

• Human or animal waste beyond standard household cleaning
• Mold remediation
• Infestation-related conditions
• Blood or bodily fluids
• Hazardous chemicals

These situations may require specialized remediation professionals.

In cases of severe weather, road closures, emergencies, illness, or unsafe travel conditions, appointments may need to be rescheduled for the safety of both clients and staff.

We will communicate any scheduling changes as quickly as possible.

Our team may occasionally take before-and-after photos for internal quality control and training purposes. Photos will never intentionally include personal identifying information.

We will never share photos publicly without client permission.

By scheduling services with Poppin' Bubbles Cleaning, clients acknowledge and agree to these policies and procedures.

We appreciate your trust in our team and look forward to helping keep your home sparkling clean.